Frequently Asked Questions

Everything you need to know about shopping at KULE.

When will my order ship?

Most orders are processed and shipped within 1-2 business days. You will receive a tracking number via email as soon as your package is on its way.

What is your return policy?

We accept returns of unworn, unwashed, and undamaged items within 30 days of purchase. Items must have all original tags attached to be eligible for a refund.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I care for my KULE garments?

To maintain the quality of our signature cotton and wool pieces, we recommend following the specific care instructions on the interior label, though most items prefer a cold wash and air dry.

Can I change or cancel my order?

Once an order is placed, it is processed quickly to ensure fast delivery. Please contact our support team immediately, and we will do our best to accommodate changes if the order hasn't shipped.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Shop Pay for a seamless checkout experience.